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Help and support

System health

Check the status of BankRec and other Qvalent products.

View system health

Technical support

If you're an existing BankRec customer you can contact our Technical Support Helpdesk.

See the User guides sections of this web site for a list of the available guides.

See the File formats sections of this web site for a list of the available guides.

To add or close accounts, contact your relationship manager or client enquiry manager.

To report a security vulnerability or concern, email security@qvalent.com.
Privacy Statement

Privacy Statement (for individuals whose personal information may be collected - in this clause referred to as "you"). All personal information we collect about you is collected, used and disclosed by us in accordance with our Privacy Statement which is available at Privacy Statement or by calling us through your relationship manager or Westpac representative. Our Privacy Statement also provides information about how you can access and correct your personal information and make a complaint. You do not have to provide us with any personal information but, if you don't, we may not be able to process an application or a request for a product or service.